Shipping policy
General Shipping Information:
For Domestic and International shipping rates and methods please click here.
Orders will be processed within the following 1-2 business days from the day the order is placed. As such, your delivery date will be the processing time + shipping method selected. For orders with Standard or Economy shipping, placed after 6am EST, processing time will start the following business day. For orders with Express or Overnight shipping, placed after 1pm EST, processing time will start the following business day. Orders placed on Friday may not ship until Monday, unless placed with Overnight Saturday Delivery before 1pm on Friday for domestic orders.
*All estimated delivery times include current processing times of 1-2 business days. These are estimated delivery times only and are not guaranteed. Any transit delays due carrier issues, inclement weather, holidays and other factors are out of our control.
**Overnight ships same day if the order is placed before 1pm EST. All orders placed after 1pm EST will be shipped the following business day.
***Overnight Saturday delivery is available to be selected on Fridays. If the order is placed before 1pm EST it will ship same day with a Saturday delivery date.
If you need an order delivered by a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please text us at (786)-590-0216 and we will try our best to accommodate you. If an order is already being prepared for shipment, we may not be able to make any adjustments. If the order has been shipped and is in transit, we cannot make any adjustments.
International Taxes + Duties:
For orders shipping to Canada, Australia, and the United Kingdom; all taxes and duties are already included in the price of your order.
For all other international orders, the taxes and duties will be calculated and paid at checkout.
If you did not purchase shipping insurance - Contact our Client Care Team with your order number and we will file a claim with the carrier for you. Montce Swim is not responsible for lost/stolen packages; however, we will try our hardest to make sure the carrier locates your package or offers a reimbursement check.
P.O Boxes:
Montce does ship to P.O. Boxes and APO/FPO addresses. These packages will be sent through USPS regardless of the shipping method chosen.