Do I have to pay for an exchange?

 No, exchanges are always free unless final sale. We allow final sale exchanges for size only. The customer is responsible for the full shipping cost of a final sale item exchange.

 

How do returns work?

 Email customerservice@montce.com, and we will email you a prepaid shipping label to send back your item! A $5.00 restocking fee, and $3.00 fee for the shipping label will be deducted from your refund total.

 

How do exchanges work?

 Email customerservice@montce.com, and as long as the items are unworn with tags attached, we will email you a prepaid shipping label. Once we receive the items you would like to exchange, we will send out your new items! You may also exchange online purchases in either store location.

 

How do I return if I am international?

 We unfortunately do not provide return labels for International orders, you are responsible for mailing your items back to us.

 

Can I exchange a sale item?

 You may exchange an item that is on sale, as long as it was not greater than 50% off the original price. You may not exchange items purchased during promotional sale events, such as a holiday sales events, End of Summer Sale, Spring Cleaning Sale, Flash Sale, or Black Friday/Cyber Monday Sale.

 

How long do I have to return/exchange an item?

 You have a 10 day window after delivery to return an item, and 30 days to exchange.

 

I am missing something from my order. What should I do?

 Contact customerservice@montce.com, and we will ship you the correct item.

 

How do I know when something will come back in stock?

 

You may sign up for email notifications for restocks on our website! You may also email customerservice@montce.com or direct message us at @montcesupport on Instagram, and we will check on it for you or sign you up for notifications.

 

 Why am I one size in one bottom but another size in a different bottom?

 We are known using a wide variety of fabrics and textures; because each fabric differs in stretch and elasticity, some fabrics naturally have more stretch or run tighter than others. Also all of the swimwear is handmade and there may be some slight variation even in the same materials. Good news though, we offer free exchanges, so we can always find the right fit. If you have any questions about certain fabrics, size questions, how things run, or fit tips please don’t hesitate to email customerservice@montce.com, direct message us at @montcesupport on Instagram, or call either store location.

 

How do I care for my bikini?

 Hand wash in cold water with a mild soap after each use. Soap available on montce.com. Lay out flat to dry in a shaded area. Do not lay out to dry in the sun! Do not ring out. Avoid hot tubs or other high chlorine pools when possible. If being used in water where chlorine levels are high, wash immediately.

 

Are your bikinis true to size?

 The majority of our styles are true to size; but certain styles do run slightly larger or smaller, depending on the fabric used. The sizing will be indicated in the description of each bikini.

 

How much more coverage do the AC bottoms have?

 Additional coverage bottoms have an additional 2 inches of fabric on the butt (1 inch on either side). The Euro Bottom and the Nu Micro Bottom have an additional 2 inches of fabric on the butt, plus an additional ¼” – ½” of extra coverage in the center front height.

 

Which bottoms should I purchase if I want full coverage?

 For a more full coverage look, we would recommend the Additional Coverage Euro Bottom or the Additional Coverage Nu-Micro Bottom! Both bottoms feature an additional 2 inches of coverage in the back, and an additional 1” of fabric in height in the front. New styles are updated in each new collection release. Click the style to view the front and back of the model.

 

 Which tops can have padding added?

 Currently, the Euro top, Palua Top, Dopio Top, Triangle Ruffle Top, Solo Top, Cage top, Kensie Top, Braided-T Top, and Pistache Lana top are able to have padding added! If the product allows you to check the box for padding, you’re good to go! Tops which already include light padding, are the Cabana Top, Kayla Top, Hayden Top, Tori Top, and Bustier Top. We also add new styles each line.

 

Why are these bikinis expensive?

 Our bikinis are handmade locally in the USA! All of our fabrics are very high quality and are imported from countries all around the world including Brazil, Italy, France, and Spain. In addition to the materials and manufacturing, we do extensive quality control and fit testing to constantly perfect each styles fit. It takes a huge team to accomplish the finished product that Montce customers know and love.

 

What determines shipping prices?

 Shipping prices are based on where you live. We do not come up with shipping prices, our carriers do.

 

Are the light colors see through?

 Our lighter color bikinis are double, sometimes triple lined, so you shouldn’t have this issue. If you do, please let us know and we will take care of it for you.

 

Will chlorine make the bikini’s color fade?

 Our bikinis are treated to be able to resist chlorine chemicals. In circumstances where a pool has very high levels of chlorine, we recommend washing the bikini right away to avoid the colors from fading.

 

Which tops are best for a bigger bust?

For a bigger bust, we suggest the Euro Top, Braided T Top, Wrap Top, Kim Top, Dopio Top, Lana Sports Top, or a Hayden Top.

 

My package is lost. What should I do?

 Contact customerservice@montce.com with your order number and we will file a claim for you. Montce Swim is not responsible for lost/stolen packages; however, we will try our hardest to make sure the carrier locates your package or offers a reimbursement check.

 

Which items are final sale?

 Final sale items include: items marked down greater than 50%, Black Friday/Cyber Monday Sale, Promotional Sale Event items, gift cards, custom bikinis, and sample sale bikinis.

 

I have no idea what size I am. What do I do?

 You can either reference our size chart located under our “size guide” tab on our website or the model’s size in each item’s description. You may also contact customerservice@montce.com, call our customer service phone number at (754) 200- 4922, or either store location with your typical clothing sizes and we can help with size suggestions!

 

Shipping Time: 

Orders placed before 11AM EST will be processed the same day. Orders placed after 11AM EST will be processed the following business day. Orders placed after 11AM EST on Friday will be processed the following Monday.

 

Overnight Shipping:

Orders placed by 11AM EST will ship the same day as the order was placed and have an estimated delivery date of the following business day. Orders placed after 11AM EST will ship the following business day and have an estimated delivery date of the following business day after the order ships. Overnight orders placed after 11AM EST on Thursday and on Friday have an estimated delivery date of the following Monday.  

 

2 Day Shipping: 

Orders placed by 11AM will ship the same day as the order was placed and have an estimated delivery date of two days after the order ships. Orders placed after 11AM Est. will ship the following business day and have an estimated delivery date of two days after the order ships. 2 Day orders placed after 11AM EST on Thursday and on Friday have an estimated delivery date of the following Tuesday. 

 

Black Friday purchases:

Purchases made in store on Black Friday are Final Sale.

 

 Cyber Monday purchases:

Purchases made online for the Cyber Monday sale are final sale. You may exchange an item for size only. You are responsible for the shipping cost of the size exchange. Due to the high volume of orders placed, shipments will be delayed and our normal shipping times do not apply.

 

Is something you like out of stock?
Email customer service at customerservice@montce.com or call the customer service line at (754) 200-4922 to get an estimated restock time.