How do I get in contact with you:

You can text us at (786)-950-0126, email us at customerservice@montce.com, or Livechat us on our site. Our Client Care team is available Monday - Friday from 10 am to 6 pm EST. x 

Order Process + Shipping Time: 

Orders will be processed within the next 2-3 business days from the day the order is placed. As such your delivery date will be the processing time + shipping time of the shipping method you select. Orders placed on Thursday or Friday may not ship until Monday. If you need an order shipped in a certain timeframe, need to change  your shipping method, or need to make any adjustments on your shipment please email us at customerservice@montce.com and we will try our best to accommodate you. If an order has already shipped, we cannot make any adjustments. 

Express/2 Day Shipping: 

Orders will be processed within the next 2-3 business days from the day the order is placed. With an estimated delivery date of two days after the order ships.

When will my Pre-Sale items ship?

You will see the "Presale" in red above the product title on the product page. If an order contains a pre-sale item, we will hold the entire order until all items can be fulfilled. If you would like the non presale items in your order sooner, please reach out to customerservice@montce.com or livechat us to arrange a partial shipment. The first shipment will be sent with the shipping method that corresponds with the order and the second shipment will be sent via USPS First Class shipping. If you would like to pay for a faster or different shipping method for the pre-sale shipment, we can email an invoice to do so. 

Do I have to pay for an exchange?

No, exchanges are always free unless final sale. We allow final sale exchanges for size only. The customer is responsible for the full shipping cost of a final sale item exchange.

How do returns work?

Start a Return here.

All Returns must be brand new and unworn with the liner and tags still attached. All items are returnable within our 10 return window (starting from the day the package was delivered), unless it is marked Final Sale. All accessories must have all original packaging to qualify for a Return.

How do exchanges work?

Start an Exchange here.

All Exchanges must be brand new and unworn with the liner and tags still attached. All items are returnable within our 30 return window (starting from the day the package was delivered), unless it is marked Final Sale. All accessories must have all original packaging to qualify for an Exchange.

Once we receive the items you would like to exchange, we will send out your new items! You may also exchange online purchases in either store location.

How do I return if I am international?

We unfortunately do not provide return labels for International orders, you are responsible for mailing your items back to us. 

Can I exchange a sale item?

 You may exchange an item that is on sale, as long as it was not greater than 50% off the original price. You may not exchange items purchased during promotional sale events, such as a holiday sales events, End of Summer Sale, Spring Cleaning Sale, Flash Sale, or Black Friday/Cyber Monday Sale.

How long do I have to return/exchange an item?

You have a 10 day window after delivery to return an item, and 30 days to exchange.

I am missing something from my order. What should I do?

Contact customerservice@montce.com, and we will ship you the correct item.  

Adding Shipping Insurance 

Adding Corso Green Package Protection to your order at checkout means that your order is protected  against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Corso and they will work with you to make sure you get the resolution you prefer. To file a claim through Corso Package Protection please click here.

As a bonus, Corso Green Shipping Protection also includes a donation to help offset the carbon emissions associated with the growth of online shopping. Corso is leading the way to make online shipment carbon neutral. All donations are contributed to the Cool Effect, a non-profit whose projects are scientifically verified and proven to help offset emissions.  Click here to learn more about, the Cool Effect. 


Everything I want is sold out? Help me!

All of our swimwear is made in small batches to retain quality at the factory level and during our quality control and receiving process. We encourage customers to use the product stock filter to help find a style that works, or reach out to our team for help. If your heart is set on one style, then sign up for the Back in Stock Notification on the product page. After you select the size you want that is out of stock, you will see a button to sign up with your email. You will be emailed as soon as the product is back in stock! 


How do I know when something will come back in stock?
 

You may sign up for email notifications for restocks on our website! You may also email customerservice@montce.com or direct message us at @montcesupport on Instagram, and we will check on it for you or sign you up for notifications.

Why am I one size in one bottom but another size in a different bottom?

 We are known for using a wide variety of fabrics and textures; because each fabric differs in stretch and elasticity, some fabrics naturally have more stretch or run tighter than others. Also all of the swimwear is handmade and there may be some slight variation even in the same materials. Good news though, we offer free exchanges, so we can always find the right fit. If you have any questions about certain fabrics, size questions, how things run, or fit tips please don’t hesitate to email customerservice@montce.com, direct message us at @montcesupport on Instagram, or call either store location.

How do I care for my bikini?

 Hand wash in cold water with a mild soap after each use. Soap available on montce.com. Lay out flat to dry in a shaded area. Do not lay out to dry in the sun! Do not ring out. Avoid hot tubs or other high chlorine pools when possible. If being used in water where chlorine levels are high, wash immediately.

 

Are your bikinis true to size?

 The majority of our styles are true to size; but certain styles do run slightly larger or smaller, depending on the fabric used. The sizing will be indicated in the description of each bikini.

 

How much more coverage do the AC bottoms have?

 Additional coverage bottoms have an additional 2 inches of fabric on the butt (1 inch on either side). The Euro Bottom and the Nu Micro Bottom have an additional 2 inches of fabric on the butt, plus an additional ¼” – ½” of extra coverage in the center front height.

 

Which bottoms should I purchase if I want full coverage?

 For a more full coverage look, we would recommend the Additional Coverage Euro Bottom, Additional Coverage High Rise, Additional Coverage Paulina Bottom, or the Additional Coverage Nu-Micro Bottom! Both bottoms feature an additional 2 inches of coverage in the back. New styles are updated in each new collection release. Click the style to view the front and back of the model.

 

 Which tops can have padding added?

 Currently, the Euro top, Solo Top, Bamboo Loops Top, and Solo Loops Top are able to have padding added! If the product allows you to check the box for padding, you’re good to go! Tops which already include light padding, are the Cabana Top, Kayla Top, Hayden Top, Tori Top, and Bustier Top. We also add new styles each line.

 

Why are these bikinis expensive?

Most of our bikinis are handmade locally in the USA! All of our fabrics are very high quality and are imported from countries all around the world including Brazil, Italy, France, and Spain. In addition to the materials and manufacturing, we do extensive quality control and fit testing to constantly perfect each style's fit. It takes a huge team to accomplish the finished product that Montce customers know and love.

 

What determines shipping prices?

 Shipping prices are based on where you live. We do not come up with shipping prices, our carriers do.

 

Are the light colors see through?

 Our lighter color bikinis are double, sometimes triple lined, so you shouldn’t have this issue. If you do, please let us know and we will take care of it for you.

 

Will chlorine make the bikini’s color fade?

 Our bikinis are treated to be able to resist chlorine chemicals. In circumstances where a pool has very high levels of chlorine, we recommend washing the bikini right away to avoid the colors from fading.

 

Which tops are best for a bigger bust?

For a bigger bust, we suggest the Braided T Top, Kim Top, Dopio Top, Bustier Top, Hunter Top, or a Hayden Top.

 

My package is lost. What should I do?

If you purchased Route Shipping Insurance -  Please file a claim direclty with Route by clicking here to report a shipping issue. They will work to get a resolution and/or order a complimentary replacement on your behalf. 

If you purchased Corso Shipping Insurance - 
Please reach out directly to Corso via email at support@corso.com or click here to report a shipping issue and Corso will work to get a resolution and/or order a complimentary replacement on your behalf. 

If you did not purchase shipping insurance - Contact customerservice@montce.com with your order number and we will file a claim with the carrier for you. Montce Swim is not responsible for lost/stolen packages; however, we will try our hardest to make sure the carrier locates your package or offers a reimbursement check.

 

Which items are final sale?

 Final sale items include: items marked down greater than 50%, Black Friday/Cyber Monday Sale, Promotional Sale Event items, gift cards, custom bikinis, Health/Beauty/Face Masks, and sample sale bikinis.

 

I have no idea what size I am. What do I do?

 You can either reference our size chart located under our “size guide” tab on our website or the model’s size in each item’s description. You may also contact customerservice@montce.com, call the store closest to you or DM one of our IG pages for sizing help!


Black Friday purchases:

Purchases made in store on Black Friday are Final Sale.

 

Cyber Monday purchases:

Purchases made online for the Cyber Monday sale are final sale. You may exchange an item for size only. You are responsible for the shipping cost of the size exchange. Due to the high volume of orders placed, shipments will be delayed and our normal shipping times do not apply.

 

Is something you like out of stock?

Email customer service at customerservice@montce.com or call the nearest store location to get an estimated restock time. 

 

Need sizing or fit advice? Live Chat our fit specialists here!

 

LOYALTY REWARDS PROGRAM FAQs

How It Works
Our loyalty rewards program includes both Points and Tiers. 

  • Points are generated by making purchases and by completing the tasks stated on the Loyalty Page. Loyalty Members can redeem points for discounts and free products (products are subject to availability and will rotate regularly). Members’ points will remain in their account as long as you are making purchases. However points expire after one year of no purchases
  • Tiers grant members certain perks and are based on your lifetime spend/points. The higher the tier you reach, the more perks you have access to. Higher tiers contain all the perks of the lower tiers. You do not lose access to tiers.    

*Loyalty tiers, points, and perks are subject to change at the discretion of Montce.


How do I redeem points for discounts?
As you accumulate points, you can redeem 500 points for $20 off, 750 points for $35 off, 1000 points for $50 and 1500 points for $75 off checkout. If you have the points available to redeem, simply make sure you are logged in, and select the amount of points you would like to redeem.   

How do I redeem points for free products?
As you accumulate points, you can redeem them for select products. You can find out which products are available by navigating to the Rewards Page and scrolling to the Shop With Points section. If you are logged into your account and have enough points, you can select Redeem Now and the product you selected will be added to your Shopping Cart.

Does my membership tier expire?
No, once you reach a specific membership tier it does not expire. 

Do my points expire?
Yes, points expire within one year of no purchases. So as long as you keep making purchases your points will be redeemable. If not, they expire one year after your last purchase. We will email you a reminder in advance.

How can I get points for a review?  
You can receive points for a review, but completing the verified review form that will be emailed to you 14-30 days after you make a purchase. If you include a photo or a video in the review you’ll receive an additional 5 points total for any photos you include and 5 points total for any videos you include, per product review.

Where do I login to review my account status?
You can login to your Swim Club account to view your membership tier and points in two ways: 

  • From the Account link in the top, right corner of the website 
  • From the Reward Page link in the footer of the website 

I can’t login to my account, what do I do?
If you do not remember your username/password - please first try to reset them. If you’re still having issues, then please contact our customer support team at customerservice@montce.com

I have multiple emails with Montce, can I combine my accounts?
Unfortunately, we are unable to combine your accounts in our system. We would suggest you use the email address you have the most orders under so that you level up to a higher tier! Please reach out to customerservice@montce.com if you have any questions on your points. 

Can I redeem more than one reward at the same time?
Yes, you are able to use a discount code and redeem a free product within the same order. However, only one discount code can be applied at a time.

What is the Montce Season Pass Promotion?
Montce Season Pass is a new promotion that Montce will be rolling out in Fall 2022, with the release of our Resort 2023 Collection. Montce Season Pass will allow Loyalty Members to pre-purchase a discount for every Collection release in 2023. Look out for more details coming later this year.

What is the Annual Members Only Sale?
From now on Montce will be hosting a member’s only end of summer sale. Members tiers will determine how large your discount will be. 

 

What is a Sun Suit? 

Sun Suits are designed primarily for sunning & looking cute. Sun Suits can go in the water, but should be avoided as fabric will grow in the water up to a half size larger when wet. Your sun suit should return to normal size after drying, but may lose some elasticity over time if being worn in the water.

Sun Suit Care Instructions:
Care:

  • Do Not Leave Rolled Up.
  • Do Not Twist Or “Wring Out” To Dry.
  • Do Not Leave Wet For An Extended Period Of Time.
  • Avoid Contact/Sitting On Rough Surfaces As Fabric May Pill.
  • Do Not Spray Suntan Lotions, Oils And Spray Tans Directly On Fabric.
  • Avoid Pools And Spas Treated With Harsh Chemicals As Colors May Fade.
  • Check For Other Specific Instructions Per Garment On Tags..

Wash:

  • Hand Wash In Cold Water With Mild Soap/Detergent Immediately After Each Use.
  • Lay Flat, Single Layered, In The Shade To Dry.
  • Do Not Tumble Dry, Dry Clean, Iron Or Use Bleach.
  • Check For Other Specific Instructions Per Garment On Tags.

 

LTK 
How do I sign up - influencers, bloggers and content creators on the LTK network can us LTK's platform to generate a commission link. If apply for LTK click here

Why didn’t LTK approve me? Unfortunately we are not privy to the LTK approval process. We suggest reaching out to them directly. 

 What is the commission rate - you can preview the rate on the LTK platform.

How can I get products to promote - We gift select influencers and content creators that align with our brand aesthetic and gifting guidelines. If you’d like to be gifted please email collabs@montce.com and we will review your account.