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FAQ
Everything you need to know about earning points and redeeming rewards
How do I join the Montce loyalty program?
Create a free Montce account and you’ll automatically be enrolled in our loyalty program. Once you’re signed up, you can start earning points right away.
How do I view and redeem my points?
Log in to your account to view your points and your rewards will be ready to use, or apply your points at checkout. :) The more points you earn, the more reward options you have!
Can I earn points on sale or discounted items?
Yes! Points are typically based on what you pay after discounts, so discounted purchases still earn.
Can I earn points on purchases I made before joining?
Unfortunately, points can’t be added retroactively to purchases made before you joined the loyalty program.
If you shopped in-stores but didn't sign up, once you log in your in-store points will become available within expiration.
Does my loyalty tier or points earned expire?
Your loyalty points stay active within 12 months from when those points were awarded.
Your loyalty tier is based on your lifetime spend and points earned with Montce. The higher your tier, the more perks you unlock. Once you reach a new tier, it’s yours to keep. You’ll never lose access to a tier you’ve unlocked.
Can I use my points alongside a discount code?
In some cases, yes! You can redeem your points for free shipping or products from the points shop combined with promotions or discount codes we may be running at the time.
What happens to my points if I return a purchase?
If an order is cancelled or returned, any points earned from that purchase will be deducted from your account once the cancellation or return is processed.
How can i earn points for leaving a review?
We love to hear your feedback! 30 days after your purchase, we’ll send you an email with a link to leave a verified product review. You must complete your review through the link provided in the email to receive your points.
When do I get my birthday reward?
Your birthday reward is added to your account on your birthday, though if you enter your birthday within 1 day of the date, the reward will be issued on your next birthday instead.
I forgot to use my points at checkout. Can I apply them retroactively?
Unfortunately not! Points can only be applied before an order is completed.
What if I notice an issue with my points balance?
Reach out to our Client Care team via Text (866-764-3580), Livechat, or Email (customerservice@montce.com) and we'll look into it right away. :)