Free Domestic Online and Phone Order Returns and Exchanges:
We gladly accept returns and exchanges for online/phone orders for almost all products. We offer the option to exchange or return if the item(s) are unworn, and undamaged. We allow returns up to 10 days of delivery, and exchanges up to 30 days. Please make sure your item is not marked "final sale". See complete description of final sale items below. If you are unsure, please reach out.
We provide each customer with one pre-paid return label per order. Once received, we will inspect that the product(s) is not damaged or worn. If unworn and undamaged, we will credit your purchase upon inspection. If we determine the product(s) is damaged or worn, we will return the original product(s) once the customer has paid for the shipping both to and from Montce Swim in a timely manner. You may also exchange/return online orders in store, if purchased within the 10 day window of delivery for returns, and 30 days for exchanges.
We do accept returns for international purchases on almost all products if the item(s) are unworn, undamaged, and within the 10 day window of delivery for returns, and 30 day window for exchanges. Customers are responsible for all shipping costs for international returns and exchanges. Once inspected, we will refund the order or process the exchange by emailing an invoice for the shipping cost. Please make sure your item is not marked "final sale". See complete description of final sale items below. If you are unsure, please reach out.
Customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.
In-Store Returns/Exchange Policy:
We offer the option to exchange your order, if the item(s) are unworn, undamaged, and within the 30 day window of purchase. We offer exchanges for merchandise, or store credit in the form of a gift card. Request all exchanges via firstname.lastname@example.org or call the store from which you purchased. We do not offer refunds for in store purchases. You may also exchange/return an online order in store, if within the 10 day window of delivery for returns, or 30 day window for exchanges.
Items purchased in store can only be given store credit for or exchanged up to two times. After an order is exchanged or given store credit for twice, the items will become final sale.
Holiday Return Policy:
All in store purchases made in the month of December will have an extended exchange policy through January 15th. All online purchases made in December will have an extended return/ exchange policy through January 15th.
Sales and Price Matching:
Montce Swim does not match prices of our retailers. Montce will make refunds for the difference of price on items purchased 24 hours prior to that same item going on sale. For in-store purchases, the difference will be given in store credit. THIS DOES NOT APPLY TO FINAL SALE ITEMS, BLACK FRIDAY, AND CYBER MONDAY DEALS.
Final Sale Items:
"Final Sale" items are not refundable. If stock allows, we may exchange for another size if available. If an exchange is possible, customers are responsible for shipping costs. "Final Sale" items are any items designated by a final sale tag, or any items purchased during special sales events.
Final Sale items include:
- All Beauty, Wellness, Face Masks, and Health products
- Items purchased during Black Friday or Cyber Monday
- Items marked down more than 50%
- Sample sale bikinis
- Gift cards
If your return item does not contain all of the original packaging it was sent with, the item will be subject to a 15% restocking fee which we will deduct from your refund or exchange. This includes any accessory branded packaging, tags removed or missing, or cases missing.
Lost or Stolen Packages:
We offer shipping insurance through Encased for potential shipping issues. Encased shipping insurance will cover lost, stolen or damaged packages. If you choose not to use Encased shipping insurance, Montce Swim is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. We ship FOB shipping point.
How does Encased Shipping Insurance work?
Encased Shipping Insurance is a third party insurance we use that covers lost, damaged, or stolen packages. If you purchase Encased shipping at check-out, your package sent to you and also your return or exchange back to us will be covered with insurance. The cost of order protection will be $0.99 for all orders under $100 and then 1% of the total order value if it exceeds $100. Customer claims are normally resolved under 24 hours. Encased will refund the entire order. After you have placed your order online including Encased insurance, you will receive a separate email from Encased regarding the insurance and steps to follow on how to place a claim via their platform. If your return or exchange back to us gets lost in transit and you had originally purchased Encased insurance on that order, please reach out to us via email@example.com for us to file the claim.
• You can file a claim after 2 days from the last tracking update
• You can file a claim up until 30 days from the last tracking update
• You can file a claim after 9 days from the last tracking update
• You can file a claim up until 45 days from the last tracking update
If your package is stolen - the package is marked as delivered but you have not received it. You can file a Stolen Package claim within the timeframe below.
• You can file a claim after 2 days from the date the tracking shows it was delivered
• You can file a claim up until 15 days from the date the tracking shows it was delivered
• A police report is required and will need to be filed by the customer if the stolen package is more than $150
Unfortunately, Montce cannot make any exceptions for any of the timeframes above as the package insurance is through a third party.
Please e-mail firstname.lastname@example.org for any additional info.