Goddess-inspired choker made with gold or silver plated chevron chain. Closed with gold or lobster clasp.
Lost or Stolen Packages:
Montce Swim is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. Customers can opt to add a signature confirmation to your package during the checkout process for an additional charge. If it is found that our courier has not handled your merchandise properly and we get reimbursed for our merchandise, we will pass the $100 credit on to you. The automatic insurance for your order is $100, regardless of the purchase amount (UPS and USPS policy).
Holiday Return Policy:
All in store purchases made in the month of December will have an extended exchange policy through January 15th. All online purchases made in December will have an extended return/ exchange policy through January 15th.
Sales and Price Matching:
Montce Swim does not match prices of our retailers. Montce will make refunds for the difference of price on items purchased 24 hours prior to that same item going on sale. For in-store purchases, the difference will be given in store credit. THIS DOES NOT APPLY TO FINAL SALE ITEMS, BLACK FRIDAY, AND CYBER MONDAY DEALS.
Final Sale Items:
"Final Sale" items are not refundable. If stock allows, we may exchange for another size if available. If an exchange is possible, customers are responsible for shipping costs. "Final Sale" items are any items designated by a final sale tag, or any items purchased during special sales events.
Final Sale items include:
- Items purchased during Black Friday, Cyber Monday, or any sale events
- Items marked down over 50%
- Custom bikinis
- Sample sale bikinis
- Gift cards
Domestic Online and Phone Order Returns/Exchange Policy:
We gladly accept returns and exchanges for online/phone orders. We offer the option to exchange or return if the item(s) are unworn, and undamaged. We allow returns up to 10 days of delivery, and exchanges up to 30 days. Please, request all exchanges with your order number and name via email@example.com. You may also exchange/return online orders in store, if purchased within the 10 day window of delivery for returns, and 30 days for exchanges.
Montce Swim proudly offers completely free exchanges for online/phone orders within the United States. When an exchange is requested, we will email a shipping label for the customer to return the product(s). At this point Montce Swim is no longer responsible for providing tracking information or covering any lost or stolen packages; this is now the customer's responsibility. Once received, we will inspect that the product(s) is not damaged or worn. If unworn and undamaged, we will credit your purchase upon inspection. If we determine the product(s) is damaged or worn, we will return the original product(s) once the customer has paid for the shipping both to and from Montce Swim in a timely manner.
If you cannot find a product you are happy with, we do accept returns for online/phone purchases if the item(s) are unworn, undamaged, and within the 10 day window of delivery. Customer may ship on their own or request a return label. Once inspected, we will refund the order value less the original shipping cost, a $5 restocking fee, and a $3 shipping fee if a label was requested and used.
We do accept returns for international purchases if the item(s) are unworn, undamaged, and within the 10 day window of delivery for returns, and 30 day window for exchanges. Customers are responsible for all shipping costs for international returns. Once inspected, we will refund the order value less the original shipping cost and a $5 restocking fee.
Customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.
Please Ship Exchanges/Refunds to*:
731 NE 2nd Ave
Fort Lauderdale, Florida 33304
*Please include a copy of your invoice with all returns and exchanges
In-Store Returns/Exchange Policy:
We offer the option to exchange your order, if the item(s) are unworn, undamaged, and within the 30 day window of purchase. We offer exchanges for merchandise, or store credit in the form of a gift card. Request all exchanges via firstname.lastname@example.org or call the store from which you purchased. We do not offer refunds for in store purchases. You may also exchange/return an online order in store, if within the 10 day window of delivery for returns, or 30 day window for exchanges.`
Please E-mail email@example.com, or call our customer service line at (754) 200-4922 for any additional info.